The future of communication training

90% of professionals struggle with difficult conversations, but DialogueTrainer makes it easy to master these skills, safely and remotely 

2020 will forever be known for the transition to remote working. Suddenly, we saw that we could do a lot more remote and online. Within a couple of weeks the whole world switched to digital business. One of the challenges encountered by many organizations (and educators!) was: how do you train people when you don’t see them at work? In dealing with customers and coordinating work, a lot depends on effective communication. Communication skills thus clearly impact the company’s bottom line.  

Online communication ‘flight simulator’
DialogueTrainer provides a unique solution to upgrade the quality of training, through online simulations. This ‘safe’ learning environment, enables professionals to practice and improve their skills until they grow comfortable with them. This is a unique solution to distribute knowledge about effective dialogues throughout organizations. Eurocross, a major European emergency response agency, saw their new team members ready to be deployed in half the time, after learning the structure of a conversation and gaining confidence through the platform.

While many organizations over the past decades have seen benefits of digital learning, communication training up to recently seemed to necessitate an actual classroom. How can you train communication skills without other people? DialogueTrainer shows that many dialogues that make the difference in organizations, can be simulated, such as breaking bad news and giving feedback, consultative selling, and even motivating and coaching people. 

Performance improvement with scores and feedback
Beside providing a safe learning environment, the huge benefit of digital simulations is that they make it possible to measure performance through scores, which provides insight into performance and, if needed, are a practical starting point for additional coaching.

This increases revenue of time spent on management and learning, which leads to happier, more effective professionals and customers: everybody wants to be helped by someone who knows what they are doing, in management and customer service alike.

But do not take our word for it, contact us for a personal demo where you experience a training. In less than ten minutes we can show you how this works and how it helps your organization. You can choose between: customer service (and sales), cooperation and leadership. Are you able to diffuse a situation with our angry customer?

________________________________________________________________________________________________________________________

DialogueTrainer is a step into the future of communication skills training, anywhere and anytime. Smart, immersive and full of insights. To be embedded in any online learning environment.

Photo: training of delivering bad news in a professional context.